App Privacy Policy

Maurya Vihar Builders ("we", "our", or "us") respects your privacy. This Privacy Policy explains how the Maurya Vihar Builders Maintenance App collects, uses, stores and protects your information. By using this App, you agree to this Privacy Policy.

This Privacy Policy is intended to satisfy Google Play's Privacy Policy requirement for apps that collect user information.

1. Information We Collect

• Full Name
• Mobile Number
• Email Address
• Flat/House Number
• Profile Information
• Maintenance Requests
• Complaint Details
• Support Messages
• Device Information (device model, OS version, IP address, app version, crash logs and diagnostics)

2. How We Use Your Information

• Create and manage your account.
• Process maintenance requests and complaints.
• Send notices and important announcements.
• Provide customer support.
• Improve app performance and security.
• Comply with applicable legal obligations.

3. Permissions Used

• Internet – Required for secure communication with our servers.
• Notifications – Used to deliver updates and announcements.
• Camera (Optional) – Only when you choose to upload complaint photos.
• Photos/Media (Optional) – Only when you voluntarily attach images.

4. Data Sharing

We do not sell or rent your personal information. Information may be shared only with authorized Maurya Vihar Builders staff, maintenance teams, trusted hosting providers, payment providers (if enabled), or government authorities when legally required.

5. Data Security

We use HTTPS encryption, secure authentication, role-based access controls and secure hosting to protect your information. While we follow industry best practices, no method of electronic transmission is completely secure.

6. Data Retention

Your information is retained only as long as necessary to provide services, resolve disputes, maintain records, or comply with legal requirements.

7. Your Rights

• Access your personal information.
• Correct inaccurate information.
• Update your profile.
• Request account deletion, subject to applicable legal or operational requirements. See how to delete your account.

8. Children's Privacy

This App is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

9. Third-Party Services

The App may use trusted third-party services such as Firebase Cloud Messaging, cloud hosting, analytics (if enabled), and payment gateways (if enabled). These providers have their own privacy policies.

10. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with the revised "Last Updated" date.

11. Contact Us