Account Deletion Request
Residents may request permanent deletion of their account and associated personal data at any time.
How to Request Account Deletion
- Send an email to [email protected].
- Use the subject line: Delete My Account.
- Include your Full Name.
- Include your Registered Mobile Number.
- Include your Flat/House Number.
- Our team may contact you to verify your identity before processing the request.
Data That Will Be Deleted
- User profile information.
- Personal details associated with your account.
- Registered mobile number and email address.
- Visitor records linked to your account (where applicable).
- Complaint and maintenance request history linked to your account (where applicable).
- Notification preferences.
- Authentication credentials associated with your account.
Data That May Be Retained
- Maintenance payment records.
- Financial and accounting records.
- Society records required for operational or legal purposes.
- Information required to comply with applicable laws, regulations, or legal obligations.
Deletion Timeline
Once your identity has been verified, eligible account deletion requests are generally processed within 7 working days.
Need Help?
Email us at [email protected] for any questions regarding account deletion.